Thermador dishwasher recall 2017 — BSH Home Appliances Corporation expanded a previously announced recall on October 20, 2017, covering approximately 408,000 dishwashers across the Bosch, Gaggenau, Jenn-Air, and Thermador brands due to a fire hazard from the supplied power cord. This expansion adds to the 149,000 units originally recalled in October 2015.
Hazard
The power cord supplied with the affected dishwashers was manufactured by an external supplier and can overheat, posing a fire hazard to consumers and surrounding cabinetry. Several incidents of overheating and minor property damage were reported to BSH and CPSC prior to the expansion.
BSH received 5 reports of power cord overheating events resulting in property damage prior to the recall expansion. No injuries were reported.
Affected units
- Brands: Thermador, Bosch, Gaggenau, Jenn-Air
- Manufacturing window: September 2012 through January 2015
- Sold: January 2013 through May 2015 at appliance retailers and authorized Thermador dealers nationwide
- Price range: $850 to $2,600
- Total units (expanded recall): 408,000 in the United States plus additional units in Canada
How to identify
Model and serial numbers are located on the inner door panel or on the side panel of the dishwasher tub. Owners of Thermador Sapphire and Star-Sapphire built-in dishwashers manufactured during the affected window should check their model number against the official BSH recall lookup tool.
What to do
- Stop using the dishwasher immediately if any signs of cord overheating, discoloration, or burning smell are present
- Contact BSH Home Appliances at 888-965-5813 (8 a.m. to 8 p.m. ET, any day) to schedule the free repair
- BSH will dispatch an authorized service technician to install a free replacement power cord at no charge to the consumer
- Do not attempt to replace the power cord yourself — only authorized BSH technicians can perform this remedy
Urgency level
High. This is an active CPSC recall with a documented fire risk. Affected Thermador owners should schedule the free repair as soon as possible.
Related Thermador Safety & Repair Resources
Related Safety Notices
- Thermador Dishwasher Rinse Aid Storage and Handling Notice
- Thermador Pro Grand Wall Oven Door Hinge Inspection Notice
Related Repair Guides
- Is It Worth Repairing a Thermador Sapphire Dishwasher?
- Thermador Dishwasher Not Draining: Causes and Fixes
Schedule Thermador Dishwasher Repair with a Thermador-certified technician.